Refund Policy
Last Updated: August 23, 2026
🛡 7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase on all paid plans — no questions asked. Your satisfaction is our priority.
1. Eligibility for Refunds
You are eligible for a full refund if:
- Time Frame: Your refund request is submitted within 7 calendar days of your original purchase date.
- First Purchase: The refund is requested for your first purchase of that specific plan. Repeat purchases of the same plan after a previous refund are not eligible.
- Account Standing: Your account has not been suspended or terminated for violating our Terms of Service.
2. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Requests made after 7 days from the purchase date.
- Accounts that have been banned or suspended for abuse, fraud, or violation of our Terms of Service.
- Requests from users who have already received a refund for the same plan previously (to prevent abuse).
- Chargebacks initiated directly with your payment provider without first contacting us — we reserve the right to dispute unauthorized chargebacks.
3. How to Request a Refund
To request a refund, follow these steps:
- Email us at support@imagesurl.com with the subject line “Refund Request”.
- Include your registered email address and the date of purchase.
- Optionally, let us know why you’re requesting a refund so we can improve our service.
⏱ Processing Time: Refunds are typically processed within 3–5 business days. The refund will be returned to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
4. Partial Refunds
In some cases, we may offer a partial refund or account credit at our discretion, including:
- If you’ve used a significant portion of your plan’s scan allowance before requesting a refund.
- If you’re upgrading or downgrading between plans mid-cycle.
- Service disruptions caused by us that are resolved within a reasonable timeframe.
5. Free Plan
Our free tier does not involve any payment and is therefore not subject to this refund policy. You may use the free tier indefinitely without any financial obligation.
6. Subscription Cancellations
If you are on a recurring subscription:
- You may cancel at any time from your account dashboard.
- Cancellation takes effect at the end of your current billing period — you retain access to premium features until then.
- No refund is issued for the remaining unused portion of the current billing cycle after cancellation, unless you are within the 7-day refund window.
7. Disputes & Chargebacks
⚠ Important: We strongly encourage you to contact us at support@imagesurl.com before initiating a chargeback with your bank. Chargebacks incur processing fees and may result in your account being permanently suspended. We are committed to resolving any billing issues fairly and quickly.
8. Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our service after changes constitutes acceptance of the revised policy.
9. Contact Us
For any refund-related questions, reach out to us: